Healthcare Agentic Solution

The Healthcare Agentic Solution is a comprehensive, end-to-end agentic business application built on Druid technology. It transforms the patient journey from a rigid, menu-driven process into a natural, conversational experience. By orchestrating secure identity verification, intelligent medical triage, and real-time scheduling, the solution automates routine clinical administration while maintaining data accuracy and patient empathy.

What’s New in Version 1.0.2

The Healthcare Agentic Solution has been enhanced with advanced outbound communication capabilities and specialized voice AI Agents to streamline clinical follow-ups and appointment management.

  • Proactive Voice Outreach. Introduced specialized AI Agents capable of placing direct phone calls to patients for post-procedure check-ins and appointment confirmations.
  • Automated Recovery Follow-Up. A new empathetic voice AI Agent that records patient wellbeing, pain levels, and symptoms after a procedure, saving a summary directly for the care team.
  • Smart Appointment Reminders. Enhanced voice AI Agents that confirm attendance and can automatically trigger the Rescheduling Flow if a patient is unable to attend.
  • Back-Office Outbound Triggers. Medical staff can now manually initiate voice calls directly from the Appointment Manager or the Healthcare Back-Office workspaces.
  • Outbound Call Integration. The solution now supports native integration with AudioCodes for outbound dialing, requiring only routing configuration.

Key Capabilities

  • Complete Appointment Lifecycle. Manages the full lifecycle of patient visits, including booking, listing, and rescheduling.
  • Secure Patient Onboarding. Supports Full Patient Accounts (with ID verification) and Temporary Accounts.
  • Intelligent Medical Triage. Guides patients through Department, Specialty, Provider, and Service selection.
  • Smart Slot Discovery. Searches across multiple doctors and facilities to find the earliest possible care.
  • Automated Patient Engagement. Sends email reminders with direct-action confirmation links.
  • Proactive Voice Outreach. Features specialized AI Agents that call patients directly for reminders or post-procedure check-ins.

  • Multilingual Support. The AI Agent detects and switches to any language instantly, ensuring a comfortable experience for everyone.

Key Components

The main components of the solution include:

  • Business Workflows
    • Appointment Lifecycle Management – Full create, list, cancel, and reschedule capabilities.
    • Patient Account Creation – Full and Temporary account types with secure ID verification.
    • Triage and Scheduling Flows – Department → Specialty → Provider → Service selection logic.
  • Three dedicated workspaces
    • Admin Workspace – Used by admins to configure guidance, LLMs, and registration requirements.
    • Appointment Manager Workspace – A facility-wide view for staff to monitor all clinical schedules.
    • Healthcare Back-Office Workspace – A provider-focused view to manage appointments specific to individual doctors and trigger outbound automations.
  • Data Model. Contains all essential medical entities (Providers, Facilities, Services, and Appointments). All date and time data is stored in UTC.
  • Voice Readiness. Native integration with AudioCodes for outbound dialing, requiring only routing configuration.